Why should I choose Infedo Network for Managed Services?
How can my business save money by using Infedo Network Solution?
How often are the server and software updated?
How are patches and service packs applied?
Do we need an Internet connection?
Do we need a disaster and recovery plan?
If we accidentally delete a file, how will Infedo restore it?
How does Infedo Network connect to my Network?
Do you have to come onsite to fix problems?
What applications are you supporting?
We use third party software, What if we have problems with?
How's about dealing with IT related subscription that we have?
Do you keep track of all the changes done to our network?
What if we decide to cancel the service?
I have more questions, can we talk?

     Q. Why should I choose Infedo Network for Managed Services?

A.    Comprehensive, Tier-one management solution. Most competitive pricing in the industry.
       We are not a traditional break fix computer service company that reacts to problems. Rather,
       we bring a proactive attitude and consistent managed network services you can rely on
       everyday.
       Hourly consulting is reactive in nature and expensive. Infedo Network combines the best IT
       management tools and practices with the highest level of customer service. We proactively
       monitor and manage the health of your network, solve problems before they have an impact
       on your business, provide preventive maintenance on workstations to keep them updated with
       latest patches making them less vulnerable and reducing the security loopholes and do all of
       this on a very affordable flat fee basis.

             Our customers average a 50-70% cost savings using our services compared to their
             previous solution provider charging the  
             traditional hourly onsite rates.

             No Contracts to keep you tied for long periods of time. No Setup fee.

             Free on-site evaluation of your entire Network. Free professional site configuration of your
             Network. Dedicated resources for
             system administration and development.

   Q. How can my business save money by using Infedo Network Solution?

      A. Unpredictable IT costs place a real burden on your business. Infedo
         Solution gives you predictable, monthly IT expenses by eliminating the
         costs of upgrades, monitoring, patching and operations of your
         infrastructure. We give you the flexibility to choose from three scalable
         plans bronze, silver or gold. You pick the plan that is right for you. This
         allows you to redirect IT resources, reduce unanticipated support
         costs and plan your expenses accurately. For a complete cost
         analysis, contact Infedo Networks Sales in Abbotsford at
         604-755-1600 or in Vancouver at 604-630-9728.  You may be
         surprised at how much we can reduce your current IT spending.

    Q. How often are the server and software updated?

        A. Under all plans the server software are updated every Saturday at 3 AM.

        Q. How are patches and service packs applied?

         A. Service packs and software updates are applied after we fully tests each one in the lab.  All
              updates are performed each Saturday at 3 AM or according to the customer’s schedule.


       Q. Do we need an Internet connection?

         A. Yes – Infedo requires a broadband (DSL or Cable) or better connection. 

         Q. Do we need a disaster and recovery plan?
 
          A.  Infedo includes with the Gold package all the software need it to backup your server and
               workstations locally and remotely. In the event of a disaster, such as theft or fire, Infedo can
               restore your existing server or PC within 1 hour.

          Q. If we accidentally delete a file, how will Infedo restore it?

          A.  Simply call the Help Desk at 1-866-483-1841 and a support representative will restore it over
               the phone.

          Q. How does Infedo Network connect to my Network?

       A. Monitoring, maintaining and troubleshooting your network does not need any changes to your
           Firewall or to any device on your network. If you subscribe to one of our Managed services
           plans, we install an agent on each device that we monitor and the agent will continually report to
           our Network Operation Center any changes or potential problems. Running maintenance or
           remote control of any of your device is done via the agent with a secure connection.
           If you are a pay per use Customer we use secured version of remote desktop software.

          Q. Do you have to come onsite to fix problems?

      A. 99% of Network and computer support is done remotely without the user intervention.
              This allow us to respond in minutes not hours to all your issues. Only time we have to come
              onsite is when you have an internet or hardware problem or you
              need us to perform physical duties like installing or relocating equipment.
              Our Gold plan includes a full day a month of onsite support.

    Q. What applications are you supporting?

      A. We support all Microsoft applications like Windows OS, Exchange, SQL, Office, etc

     Q. We use third party software, What if we have problems with?

       A. With our Gold Plan we are your complete IT solutions. If you have a valid support agreement
             with your vendor we will call them and troubleshoot the problem on your behalf. There is no
             need for you to get involved.

     Q. How's about dealing with IT related subscription that we have?

       A. We keep track all of your licenses renewal and we do it for you.

     Q. Do you keep track of all the changes done to our network? 

       A. Every support ticket that you create is done via a very sophisticate ticketing software that keep
           track of the entire work performed and at the end of the month you receive a report. Since we
           are an IT support company we need to properly document our customers networks. For that we
           build for each customer a site configuration manual that contain all the information need it to
           properly maintain the system. That include Network diagram, users name and password, Server
           and PC hardware and software configuration, licenses, Firewall configuration and so on. You will
           always have in hand a copy of the site configuration.

            Q. What if we decide to cancel the IT support service?

             A. Infedo will simply terminate the service and remove the services from the server.
                 Our intention is to make it very simple for you to enter or leave a managed service
                 engagement. We want you to use us to supplement your staff on your timeline, not ours.
                
              
             Q. I have more questions, can we talk?

             A  That will be a pleasure to answer all your questions. Please contact us at 1-866-483-1841
                  or click here to send us an email.